A Brief History
•Based on SERVQUAL instrument (1980s)
•Modified by ARL and Texas A&M University Libraries (1990s)
–Financed by U.S. Department of Education's Fund for the Improvement of Post-Secondary Education (FIPSE).
•Over 500 libraries across the world have taken part (2005)
•UCB has participated in 2001, 2002, 2004, and 2006
•
–More info: http://www.libqual.org/About/Birth/index.cfm