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FAQ
Frequently asked questions -- and answers
DISCLAIMER: This FAQ represents answers to questions or issues the Library Advisory Board (LAB) has often addressed. While the LAB will do its best to maintain the currency of these answers, it should be noted that this information does not replace or supercede other standing policy or procedures. People are advised to confirm this information before acting upon it.
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1) Does the University offer counseling services to staff?All employees are entitled to 6 free counseling sessions per year, which may be work-related or not. This benefit may be used during work time. The Faculty and Staff Assistance Program may be reached at 303-492-3020. Their website address is http://www.colorado.edu/studentaffairs/fsap/
2) What do I need to tell my supervisor if I wish my use of Counseling Services to be confidential?
If the benefit is taken during work hours, all the employee needs to tell his/her supervisor is that he/she is taking advantage of the free, confidential counseling benefit. If he/she is uncomfortable telling the supervisor at all, the counseling session may be scheduled during lunch or before/after work hours. Scott Seaman is also available to libraries staff and faculty for confidential discussions. In addition, the Ombuds Office provides informal, impartial, and confidential dispute resolution services for students, staff, and faculty. Information about their services is available at http://www.Colorado.EDU/Ombuds/
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1) What are the rules that govern employee computer use?Employee use of computers and e-mail system is governed by the rules of the State of Colorado, the University, the Boulder Campus and the University Libraries.Policies and Guidelines include:
- Use of University Computing and Networking Resources: Your Responsibilities
http://www.colorado.edu/CNS/docs/responsibilities.html- University E-mail Policy:
http://www.cusys.edu/~policies/General/email.html- Libraries Computer Use Policy:
http://ucblibraries.colorado.edu/as/manual/admin/compuse.pol.html2) What is e-mail etiquette?
Digit (published by CU's Information Technology Services Department) has several articles about on-line etiquette:E-Mail Etiquette: http://www.colorado.edu/CNS/Digit/novdec93/E-mailEtiquette.html
Other articles printed and available on-line about email etiquette from Digit:
- "New Telecommunications Technologies Require New Manners" (Digit, May/June,1996)
- "Tips on Writing Electronic Communications" (Digit, March/April, 1995)
- "Ten Commandments for Electronic Mail Users" (Digit, September/October, 1994)
These are available at: http://www.Colorado.EDU/its/digit/archive.html
3) What can we do about all of these personal messages that people send on e-mail?
This issue has repeatedly been brought up in Cabinet and to the LAB. While some feel strongly, a straw poll taken at an All-Libraries meeting (10/27/2000) determined that a large majority of faculty and staff are against regulating Norlin-list e-mail. In addition, the Dean has expressed the idea that broad use of the Norlin List enhances the community. As is repeated so often: "just hit the delete key." Of course State and campus rules do apply -- see question #1 above. Also, the LAB encourages the use of e-mail etiquette such as clearly identifying your email through the subject line. If the email is humor or not directly libraries related, use of words like HUMOR or CHAT in the subject line is encouraged. (If you use Outlook for your e-mail, you can configure your inbox to delete messages with these words in the subject line automatically.)4) What can I do if I receive e-mail I consider inappropriate?
Concerns about inappropriate email messages should be referred to your immediate supervisor or the Division Head. "Inappropriate email" might be one that has a hostile tone, is threatening or belligerent, or is insulting in a personal or professional manner. The Dean wants everyone to know that he considers this to be a serious issue. The sending of inappropriate email can become a personnel issue.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
Emergencies (At the time of this writing, May 2001, Emergency procedures are being reviewed)
1) Where do I go in the event of an emergency evacuation (or drill) in the libraries?Evacuate the building in the direction of the nearest exterior exit. Once outside the building proceed until you are at least 200 feet from the building (this is to give the fire crews a safe perimeter to work in).2) How often are drills scheduled? Who schedules them?
Under Review, May 20013) What can I do/what is done for handicapped patrons/employees in an emergency evacuation?
Disabled staff and patrons proceed to 'safe spots' in the building. Typically these are under stairwells. Staff are to inform security where any disabled patron are waiting as they exit. The fire crew will evacuate the disabled.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
1) The entrances to the Libraries have trash/cigarette butts/graffiti around them. What can I do/whom can I talk to about this?Areas in need of cleaning beyond routine maintenance should be reported to Dan Davidson. If graffiti clearly indicates a student organization, the incident may be reported to the Student Organizations Finance office in the UMC at 2-6366.2) Who is in charge of the planters outside the west entrance to Norlin?
No one is officially in charge of the planters. There is an informal group of staff who choose to maintain these. If you are interested in helping, contact any member of the LAB.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
1) Is there a regular schedule for custodial maintenance? Whom do we go to with concerns about areas that seem to need more work?Fac Man has schedules related to the maintenance of specific areas in the building. Any concerns about work being done (or not being done) should be directed to the department head and by the department head to the building proctor. The building proctor for Norlin is Scott Seaman, and his assistant, who may also be contacted with such concerns, is Cathie Holzer.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
1) What does LAB do?See the charge of the LAB: http://ucblibraries.colorado.edu/internal/lab/charge.htm2) How can I ask LAB a question? What if I want to be anonymous?
Questions to the LAB may be submitted to any current member, to the LAB e-mail account: liblab@colorado.edu or on paper to the Johann Suggestion Box in the Staff Lounge. E-mail questions will not be anonymous but will be confidential, Johann Suggestion Box questions may be submitted anonymously if so desired.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
1) To whom can I suggest changes in signage around the Libraries?Signage requests should be referred to Scott Seaman in Administrative Services. Signs in the Libraries are periodically reviewed. It frequently takes 5 to 6 months from time of order to having the signage installed because our sign system is no longer made and must be custom fabricated.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
1) Could the libraries provide dish soap, plastic utensils in the staff lounge?It is beyond the scope of the Libraries to do this, although individuals sometimes donate utensils. Dish soap is not provided because washing dishes in this sink is discouraged. The drain from this sink cannot accommodate any solids or food scraps.2) Could we get some current magazines and newspapers in the staff lounge?
LAB surveyed the staff, selected the most popular titles, and almost purchased subscriptions to them, but then discovered that the funds available were not appropriate for ongoing purchases. In light of the serials cancellation project, this project is on hold indefinitely.3) Could we get a different vendor/different products for the candy and beverage machines?
Vending for Boulder Campus is contracted, and the current contractor uses Pepsi exclusively. Further information can be obtained at: http://stripe.colorado.edu/~propman/vendfood.html4) Who may use the staff lounge? What should I do if I see someone who does not work in the Libraries using the staff lounge?
A policy exists for the staff lounge in the Administrative Policy Manual (APM): http://ucblibraries.colorado.edu/as/manual/admin/stafflge.pol.htmThe staff lounge is available for all Libraries employees, including copy center, custodial, security staff, student assistants, and volunteers. The Security Office -- 303-492-5527 -- may be notified if there are unauthorized users or serious disturbances. The LAB also suggests that employees may take a certain amount of responsibility. Someone believed to be an unauthorized user might be politely questioned and reminded of the rules for using the staff lounge
5) Who keeps the staff lounge clean?
The custodial staff keep the floors and sinks clean, but are not responsible for the refrigerator, the tables or the microwaves. The refrigerator, tables, and microwaves need to be cleaned by generous staff members, with no regular schedule. Cleaning products for the appliances and tables will be provided by the Libraries.Counseling | E-mail | Emergencies | Entryways | Environment | LAB | Signage | Staff Lounge | Top
