QFC has been disbanded as of 5/2008. This page remain to document their work.
Introduction
The Library Advisory Board (LAB) charged the QFC with visiting all the Libraries
with an eye to reviewing both public and work areas to ascertain what can
be done easily and quickly to improve the Libraries public and work environment.
Reports
Norlin, pt.
1, First Floor
Public Area (PowerPoint, 39MB)
Norlin, pt.
2, First Floor Science (PowerPoint, 13MB)
Norlin,
pt. 3, Second Floor Science (PowerPoint, 20MB)
Music Library (PowerPoint,
10MB)
Engineering Library (PowerPoint, 6MB)
Overview
The Libraries
Quick Fix Committee is an independent Libraries-wide committee which reports
directly to the Libraries Advisory Board. Membership is comprised of four
(4) individuals from the Libraries. Members will serve staggered two-year
terms. Initial terms for the committee will be determined by the Libraries
Advisory Board. The Libraries Advisory Board appoints individuals to the
committee. Representation from faculty and staff, branch libraries, and all
divisions is desirable.
Charge
QFC is a place in the Libraries to go to make a complaint or suggestion about anything in the physical environment that needs to be fixed around the Libraries.
All complaints will quickly be acknowledged and fixed, or referred to the party that could fix it. The status of all complaints will be tracked until it is fixed, denied or deferred. This list of complaints and status will be accessible to Libraries personnel.
Libraries faculty and staff are askedto submit complaints or suggestions to the QFC using the form to the right. QFC will acknowledge receipt of complaints quickly, investigate the issue, contact those who might have the ability to make the improvement, track the status and follow up on pending issues until the issue is resolved.
Ongoing Investigations
A log of complaints and suggestions along with their status is available all Libraries Faculty and Staff.
A spreadsheet sample.
Procedure Notes
Generally, most issues will first be taken to a department head(s) if there is one before talking to other department staff or faculty. If an issue is particularly sensitive or those contacted do not follow up quickly, the issue will be referred to LAB. For the QFC to be effective, clear communication and cooperation will be needed with the LAB by periodically checking in with LAB via email or in person as needed. A method of working with Administrative Services/Building Proctor(s) regarding the issuance of work orders and follow up must be agreed upon.
The QFC is working on a trial basis at the request of the LAB, and procedures will be refined as needed if this system proves workable at all.
LAB Announcements
2008
February 28: The QFC now consists of four members: Carl Stewart, John Dziadecki,
Lorna Kent and Matt Hamilton
2007
March 12: The Library Advisory Board is pleased to announce the formation of the Library
Quick Fix Committee. The committee is made up of Carl Stewart, John Dziadecki,
and Lorna Kent. There is still one spot open on the committee and volunteers
are encouraged. If you have an interest in the committee, reply to this message
or contact a member of the LAB. While the committee currently is made up
of some seasoned library veterans, newer staff and faculty would be most
welcome.
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