e-Reserves: Troubleshooting Guide

Having problems accessing the Campus Network?

The Information Technology Services (ITS) on-line booklet "Getting Started with Campus Technology" contains much helpful information about campus computing resources.

 

If you have trouble getting into the University equipment, or can't get into Chinook, check out the ITS Service Center or email the Computing Advisors at help@colorado.edu.

 

For problems with equipment in the ITS labs: http://www.colorado.edu/its/labs.

 

For problems with ethernet: http://www.colorado.edu/its/docs/connect.html.

 

For problems with modems: http://www.colorado.edu/its/docs/connect.html.

Having problems accessing Reserve readings in Chinook?

You'll need to have a library account. If you don't, contact Patron Accounts at either patacc@colorado.edu or 492-0826.

 

You'll need your IdentiKey or PIN.

 

You'll need the Adobe Acrobat Reader -- we recommend version 7.0 or higher. There have been some problems with earlier versions since the new Media scanners were installed. All campus machines should have this software installed. If you don't have it on your home machine, you can download it for free.

 

Your browser could be out of date. Download the latest versions of Firefox or Internet Explorer.

 

If you can't find your course listing or your professor's name, it could be that s/he hasn't delivered the materials to us yet. Check with your prof to find out if that's the case.

 

If your prof says s/he has already sent us the materials, contact Reserves
staff at reserves@colorado.edu.

 

If you're able to view the E-reserves files, but they are illegible, please contact your prof.

 

From off-campus, if you are able to view some electronic files on Reserve but can't seem to click through to others, you may need to configure your browser for the VPN option.

Having problems printing?

If you print an electronic reserve item and the pages are blank, try again but be sure that you are selecting the Adobe Acrobat print icon, from the Adobe tool bar. If you select print from the browser toolbar, or use the print command from the file menu of your computer, you sometimes get good results and sometimes blank pages. The Adobe print icon should work in all cases, but sometimes the job is very slow to come out of the printer. Please wait a moment before trying to print again -- you may get multiple copies.

If you print an electronic reserve item and the printout is a “mirror image” of the text, try printing again and this time when you get the print dialog box from within Adobe Acrobat reader, click the option at the top right of the dialogue box PRINT AS IMAGE. Your new printout should be readable without the use of a mirror!

 

If you print an electronic reserve item and the printout has white stripes across it, try printing again and this time when you get the print dialog box from within Adobe Acrobat reader, click the option at the top right of the dialogue box PRINT AS IMAGE. The document will spool to the printer very slowly, but the resulting printout should be normal.

Having problems with voice output of pdf files?

Contact Howard.Kramer@colorado.edu, Disability Services, 303-492-8672